Choosing a provider
Brand typography selection services
A typography service helps a business choose typefaces and then makes them usable: in the website code, in document templates, in design files and in guidance for staff. The selection itself is quick to describe but easy to get wrong, particularly around licensing and how fonts behave outside design software.
This page explains what a typography selection service should include and how to judge the recommendations.
Illustrative diagram
- Typography brief
- Shortlist in real content
- Decision
- Licence review
- Hierarchy specified
- Templates and web styles
What the service should deliver
Selection
- Shortlist with reasons for each option
- Pairings set in your website, document and social content
- Final recommendation with licence summary
Specification
- Type hierarchy with sizes, weights and spacing
- Fallback fonts for email and office software
- Rules for emphasis, numbers and capitals
Implementation
- Paragraph styles in document templates
- Web font setup notes for your developer
- Design software styles for designers
Judging options in real content
Typefaces shown in a sample sentence can be misleading. Ask to see shortlisted pairings set in your own material: a service page, a quote or proposal, a price list, a social post. This reveals practical issues such as how numbers look in a price table, whether long words fit in headings and whether the text face is comfortable over several paragraphs.
Seeing options at the actual sizes customers will see, including on a phone, is more useful than large presentation boards.
What a licence review covers
| Use | Question to answer |
|---|---|
| Desktop | How many people need the font installed? |
| Website | Is the licence priced by traffic, and what is included? |
| Apps | Is embedding in an app permitted, and at what cost? |
| Documents | Can the font be embedded in PDFs you send out? |
| Suppliers | Can printers and agencies use it for your work? |
How the service runs
Understand
Brand character, channels, languages and existing fonts reviewed.
Output: Brief
Shortlist
Pairings set in your content and explained.
Output: Options
Decide and license
Choice confirmed, licences reviewed and purchased in your name if needed.
Output: Licensed typefaces
Implement
Hierarchy, templates, web notes and fallbacks delivered.
Output: Working typography
If you already have brand fonts
Fonts are fine but used inconsistently
A hierarchy and template styles may be all that is needed.
Licences are unclear
A licence review shows whether you are covered for every use.
Fonts are hard to read
A better text face can be added while keeping the heading face.
Licences in your name
Font licences should be held by your business, not by the designer, so you remain covered if you change suppliers. Ask the provider to explain the licence terms in plain language and to keep a record of what was purchased, for whom and for which uses. That record is useful later if staff numbers grow or the website changes.
Typography on the website
Web fonts add files that browsers must download, so loading only the weights you use keeps pages fast. A good service gives your developer notes on which files to load, how to set the fallback so text appears immediately while fonts load, and which sizes to use at each screen width. This keeps the website faithful to the brand without slowing it down.
Questions worth asking a provider
Ask how they choose a shortlist and what they will show you: a few well-reasoned pairings in your content are more useful than a long list of samples. Ask how they will check licences, whether they will purchase licences in your name or advise you to, and whether template and web implementation are included. Their answers show whether the service ends at a recommendation or delivers typography you can actually use.
Multilingual businesses
If your business communicates in more than one language, check that the typefaces include every character you need, and that headings and text look balanced across languages. Some languages need more space or different line heights, and some scripts need separate typefaces designed to work with the brand face. A provider should test this rather than assume it.
Signs your typography needs attention
Documents use different fonts
Staff are choosing their own, often because brand fonts are not installed.
Website text is hard to read
Size, spacing or the text face may need changing.
No one knows the licence terms
A review shows whether every use is covered.
Questions about brand typography selection services
What does a typography service include?
Shortlist, recommendation, licence review, hierarchy, fallbacks and template styles.
Should licences be in our name?
Yes, so you stay covered if you change suppliers.
Can you review our existing fonts?
Yes, including whether licences cover every use.
Will our document templates use the new fonts?
Paragraph styles can be built into templates, with fallbacks.
Do you help our web developer?
Setup notes on files, fallbacks and sizes can be provided.
How are options presented?
Set in your own content at real sizes, including on a phone.
Can PDFs include our fonts?
Check the licence permits embedding.
Do you check fonts for other languages?
Yes, every needed character and the balance across languages should be tested.
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